Delete your data

Last updated: 11 November 2026

If you messaged a business on WhatsApp

• Ask that business to delete your conversation. It decides what happens to your data.
• Or email privacy@respondgentic.com with your phone number and the business's name. We forward the request to the business and confirm to you when it is done.
• To stop marketing messages only, send STOPP in the chat.

If your business uses Respondgentic (including through Facebook / Meta)

1. Email privacy@respondgentic.com from an account owner's address and ask us to delete your account.
2. We disconnect your WhatsApp number and delete your account, team, settings, knowledge and conversations within 30 days. Accounting records we must keep by law are kept for 5 years.
3. You can also remove Respondgentic's access in your Meta Business settings, under Business integrations.